Terms and Conditions

Art. 1 - General provisions

The user navigating in this area accesses the Istrian Truffle, accessible via the url: https://www.tartufoistriano.com. Browsing and transmitting a purchase order on the site implies acceptance of the Conditions and Data Protection Policies adopted by the site indicated therein.
These General Conditions of Sale apply to the sale of products with exclusive reference to purchases made on the site in accordance with the provisions of Part III, Title III, Chapter I, Consumer Code (Legislative Decree No. 206/05 amended by Legislative Decree no. 21/14 and Legislative Decree 70/03) by

COSLOVICH FOOD JDOO company
Headquarters: M. LAGINJE 16B - 52428 - OPRTALJ (Croatia)
VAT number: HR19589411295

The user is required, before accessing the products supplied by the site, to read these General Conditions of Sale which are generally and unequivocally accepted at the time of purchase.
The user is invited to download and print a copy of the purchase form and these General Conditions of Sale whose terms Istrian Truffle reserves the right to change unilaterally and without notice.

Art. 2 - Object

These General Conditions of Sale govern the offer, forwarding and acceptance of purchase orders for products on Istrian truffle and do not, however, regulate the provision of services or the sale of products by parties other than the seller. that are present on the same site through links, banners or other hypertext links.
Before placing orders and purchasing products and services from different subjects, we suggest that you check their conditions of sale.

Art. 3 - Conclusion of the contract

To conclude the purchase contract, it will be necessary to fill in the form in electronic format and send it following the relative instructions.
It contains the reference to the General Conditions of Sale, the images of each product and its price, the means of payment that can be used, the delivery methods of the products purchased and the relative shipping and delivery costs, a reference to the conditions to exercise the right of withdrawal; methods and times for returning the purchased products.
Before concluding the contract, you will be asked to confirm that you have read the General Conditions of Sale including the information on the right of withdrawal and the processing of personal data.
The contract is concluded when the seller receives the form filled in by the user, after verifying the correctness of the data contained therein.
The user will be obliged to pay the price from the moment the online order forwarding procedure is completed. This will be done by clicking on the "Place order" button at the end of the wizard.
Once the contract is concluded, the seller takes charge of the order for its evasion.

Art. 4 - Registered users

In completing the registration procedures, the user undertakes to follow the instructions on the site and to provide their personal data correctly and truthfully.
The confirmation will in any case exempt Istrian Truffle from any responsibility regarding the data provided by the user. The user undertakes to promptly inform Istrian Truffle of any variation of his data at any time communicated.
If the user then communicates inaccurate or incomplete data or even in the event that there is a dispute by the interested parties about the payments made, Istrian Truffle will have the right not to activate or suspend the service until the related deficiencies are rectified.
On the occasion of the first request for activation of a profile by the user, Istrian Truffle will assign the same username and password. The latter acknowledges that these identifiers constitute the system for validating the user's access to the Services and the only system suitable for identifying the user that the acts performed through such access will be attributed to him and will have binding effect towards him.
The user undertakes to maintain the secrecy of his access data and to keep them with due care and diligence and not to transfer them, even temporarily, to third parties.

Art. 5 - Availability of products

Product availability refers to actual availability at the time the user places the order. This availability must in any case be considered purely indicative because, due to the simultaneous presence on the site of multiple users, the products could be sold to other customers before the order is confirmed.
Even after sending the order confirmation e-mail, there may be cases of partial or total unavailability of the goods due to the freshness of the products purchased that must be hand-picked. In this case, the order will be automatically rectified with the elimination of the unavailable product and the user will be immediately informed by e-mail.
If the user requests the cancellation of the order, by terminating the contract, Istrian Truffle will refund the amount paid within 30 days from the moment in which the Istrian Truffle became aware of the buyer's decision to terminate the contract.

Art. 6 - Products offered

Istrian truffle markets:

Truffle, truffle-based products and accessories.

The offer is detailed on our website at the link: https://www.tartufoistriano.com/negozio/

Art. 7 - Methods of payment and prices

The price of the products will be that indicated from time to time on the site, except where there is an obvious error.
In the event of an error, the Istrian Truffle will notify the buyer as soon as possible, allowing confirmation of the order at the right amount or cancellation. In any case, there will be no obligation for Istrian truffles to supply what is sold at the lower price incorrectly indicated.
The prices of the site include VAT and do not include shipping costs. Prices are subject to change at any time. The changes do not affect orders for which an order confirmation has already been sent.
Once the desired products have been selected, they will be added to the cart. It will be sufficient to follow the instructions for the purchase, entering or verifying the information requested in each step of the process. Order details can be changed before payment.
Payment can be made via:

PayPal, Credit Cards and Bank Transfer

Art. 8 - Delivery

Istrian truffle carries out shipments throughout the Italian territory. Following the order, supplements may be requested for deliveries to Venice, Campione d'Italia, Livigno, smaller islands and remote locations.
Istrian Truffle will only make deliveries to the user's home, provided at the time of purchase.
Delivery is generally made within 1-2 working days, or, if no delivery date is specified, within the estimated deadline at the time of selecting the delivery method and, in any case, within the maximum term of thirty days from the date confirmation.
If delivery is not possible, the order will be sent to the warehouse. In this case, a notice will specify the place where the order is located and how to agree on a new delivery.
If you are unable to be present at the delivery location at the agreed time, we ask you to contact us again to agree on a new delivery date.
If the delivery cannot take place for reasons not attributable to us after thirty days from the date on which the order is available for delivery, we will assume that we intend to terminate the contract.
As a result of the termination, the amounts will be returned, including delivery costs with the exclusion of any additional costs deriving from the choice of a delivery method other than the ordinary method offered without undue delay and, in any case, within 30 days from the date of delivery. termination of the contract. The transport resulting from the termination of the contract may have additional costs that will be borne by the buyer. The amounts relating to the purchase of fresh products will not be refunded due to their perishable nature.
Shipping costs are charged to the buyer and are explicitly highlighted at the time the order is placed.

Art. 9 - Passing of risk

1. The risks relating to the products will be borne by the buyer from the moment they are entrusted to the courier. The ownership of the products is considered acquired as soon as the full payment of all amounts due in relation to them, including shipping costs, is received, or at the time of delivery, if this occurs at a later time. An insurance service is available to cover damage and loss of goods. This service excludes the possible perishable nature of the products caused by a delay in delivery by the carrier and must be requested before placing the order.

Art. 10 - Warranty and commercial compliance

The seller is responsible for any defect in the products offered on the site, including the non-conformity of the items with the products ordered, in accordance with the provisions of Italian law.
If the buyer has entered into the contract as a consumer or any natural person who acts on the site for purposes unrelated to any business or professional activity carried out, this guarantee is valid provided that the defect occurs within 24 months from the date of delivery of the products or within 1 month from the expiry date of the same; that the buyer presents a formal complaint regarding the defects within a maximum of 2 months from the date on which the defect was recognized by the latter; that the online return form is correctly filled in.
In case of non-compliance, the user who has entered into the contract as a consumer will have the right to obtain the restoration of the conformity of the products without charge, by repair or replacement, or to obtain an appropriate price reduction or the termination of the contract. in relation to the disputed goods and the consequent refund of the price.
All return costs for defective products will be borne by the seller. The possible perishable nature of the products caused by a delay in delivery by the carrier is not attributable to Istrian Truffle.

Art. 11 - Withdrawal

In accordance with the legal provisions in force, the buyer has the right to withdraw from the purchase without any penalty and without specifying the reason, within the term of 14 days pursuant to art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products.
In the case of multiple purchases made by the buyer with a single order and delivered separately, the 30-day term starts from the date of receipt of the last product.
The user who intends to exercise the right of withdrawal must communicate it to Istrian Truffle through an explicit declaration, which can be sent by registered letter with return receipt to the address:

Coslovich Food c / o MBE2960
Old Istrian Road, 2
34148 Trieste (TS)
Italy

The buyer must exercise the right of withdrawal also by sending any explicit declaration containing the decision to withdraw from the contract or alternatively transmit the standard withdrawal form, as per Annex I, part B, Legislative Decree 21/2014, not mandatory.
The goods must be returned to:

Coslovich Food c / o MBE2960
Old Istrian Road, 2
34148 Trieste (TS)
Italy

The goods must be returned intact, in the original packaging, complete in all its parts and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, the site will refund the amount of the products subject to withdrawal within a maximum period of 14 days, excluding shipping costs.
As required by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, the site may suspend the refund until the goods are received or until the buyer demonstrates that he has returned the goods.
The right of withdrawal will not apply if the Istrian truffle services and products are included in the categories of art. 59 of Legislative Decree 206/2005.
The site will make the refund using the same payment method chosen by the buyer during the purchase. In the case of payment made by bank transfer, and if the user intends to exercise his right of withdrawal, he must provide the bank details: IBAN, SWIFT and BIC necessary for the refund.

Art. 12 - Data processing

The buyer's data are processed in accordance with the provisions of the legislation on the protection of personal data, as specified in the appropriate section containing the information pursuant to art. 13 EU Regulation 2016/679 (Privacy Policy).

Art. 13 - Safeguard clause

1. In the event that one of the clauses of these General Conditions of Sale is null for any reason whatsoever, this will in no case compromise the validity and compliance with the other provisions contained in these General Conditions of Sale.

Art. 14 - Contacts

1. Any request for information can be sent by e-mail to the following address [email protected] and by telephone at the following telephone number: +385915557028.

Art. 15 - Applicable law and competent court

These General Conditions of Sale are governed by Italian law and interpreted on the basis of it, without prejudice to any other prevailing imperative rule of the buyer's country of habitual residence. Consequently, the interpretation, execution and termination of the General Conditions of Sale are subject exclusively to Italian law.
Any disputes inherent and / or consequent to the same must be resolved exclusively by the Italian judicial authority. In particular, if the user is a Consumer, any disputes must be resolved by the court of the place of domicile or residence of the same according to the applicable law.

These conditions were drawn up on 04/01/2021.